Stuck After an Accident: Tow, Roadside or Insurance First?

Safety

Move to a safe place and turn on hazards.

Who to call

Roadside service through your insurer or a membership. Way+ includes roadside assistance access.

Destination

You can choose where the car goes.

Insurance and towing

Collision coverage may pay for a tow.

Next step

Photograph the car and arrange an estimate.

What to tell the tow dispatcher

Give your exact location with a cross street, the car's make and model, whether it rolls, whether the steering works and whether anyone is hurt. Tell them where you want the car delivered, and give the shop's address and hours so they know when it can be dropped off.

If the car cannot roll, mention it. A tow truck for a car with locked wheels or a damaged front end may need extra equipment. If the car is parked in a garage or lot, say whether there is a height limit.

What to do while you wait

Stay in a safe place away from traffic. Photograph the car and the scene while you wait, and write down the time, location and the other driver's information. Check your insurance app for a roadside or towing benefit, and check any membership you carry.

Keep the towing receipt. If you are claiming, the tow and storage charges can be part of the claim. Once the car is at the shop, ask for an estimate and ask whether any additional inspection is needed before you decide on a claim.