Before you sign a body shop estimate, ask about parts type, how supplements work, who will repair the car, how paint is matched, the warranty and the timeline. Ten questions cover what most surprises come from, and the answers should be in writing.
Key takeaways
- Ask for itemized lines, not a lump sum.
- Know the parts type and the warranty before you sign.
- Agree in advance how supplements will be handled.
About the estimate
1. Is this estimate itemized? 2. What parts types are on it? 3. Does it include blending and a hidden-damage check? These three show whether the number is realistic. Ask for a copy, and read it away from the counter.
About the work
4. Who will repair my car, and is any of the work sent out? 5. How will paint be matched? 6. If frame damage is suspected, will you measure it? A shop that explains those answers plainly is one that expects to be asked.
About money and surprises
7. What happens if you find more damage? 8. Will you call me before adding to the bill? California requires your authorization before work starts, and that should cover supplements too. 9. Is there a charge if I decide not to repair? A free estimate should be free.
About after the repair
10. What warranty comes with the work and the paint, and is it in writing? Ask what it covers and for how long. Keep the invoice. Ask whether the shop will walk you through the finished repair at pickup.
How International Auto Center answers
Our estimates are free and written. We tell you the parts types, call you before supplements, and welcome comparison with other quotes.
Get a free estimate in Santa Clara
Questions about free estimate? Read our Free Estimate page, call (408) 243-2530, or send photos through the estimate form. International Auto Center Body Shop, 1499 Lincoln St, Santa Clara, CA 95050. Open Monday to Friday, 8:30 AM to 5:30 PM.
Frequently asked questions
Is a body shop estimate binding?
It covers visible damage. Hidden damage can lead to supplements that require your approval.
Can I leave my car for an estimate?
Often you do not need to. Many estimates can be done while you wait.
What if two estimates differ a lot?
Compare line by line to find where the gap is.
Should I pay a deposit?
Ask why and what it covers. Get the terms in writing.
Related reading
Sources
- California Bureau of Automotive Repair, Consumer information on auto body repair
- California Legislature, Insurance Code section 1874.87 (Auto Body Repair Consumer Bill of Rights)